Solva ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Policy describes how we process your personal data when you visit solvavitality.com ("Website") or purchase our products.
1. Company Information (Data Controller)
Solva
Burntmoon Marketing Ltd
167-169 Great Portland Street, 5th Floor
London, W1W 5PF
United Kingdom (GB)
solvavitality.com
Email: care@solvavitality.com
2. Personal Data We Collect
We may process the following categories of personal data:
- Identity and contact data - name, email address, phone number, billing/shipping address.
- Payment authorisation tokens - managed securely by our payment provider (we do not store full card numbers).
- Technical data - IP address, browser data, device information, cookie identifiers.
- Communication data - messages sent to our support team.
3. Legal Bases for Processing
We process personal data for:
- Legal obligations - accounting, reporting, compliance with consumer protection and tax laws.
- Consent - where required for analytics or marketing cookies.
4. Data Sharing
We may share personal data with:
- Payment processors
- Fulfilment and shipping partners
- IT/security providers
- Customer support systems
All third parties operate under GDPR-compliant agreements.
5. Data Retention
We retain personal data only for as long as necessary:
- Financial records - up to 6 years as required by law.
- Customer service records - reasonable period for audit and quality assurance.
6. Cookies
We use essential, functional, analytics, and marketing cookies. You may adjust cookie settings via your browser at any time.
7. Your Rights
You may request:
- Access to your data
- Correction of inaccurate data
- Deletion of your data
- Restriction or objection to processing
- Data portability
- Withdrawal of consent (where processing is based on consent)
You may file a complaint with your local data protection authority.
8. Contact
For privacy-related matters, contact: care@solvavitality.com